Visit our order portal to manage your order. Please note returns are only accepted if inquired about within 30 days of delivery.

If your order contains a pre-order item, all items will ship together once everything is in stock.

For example, if one camera is available now and another is on pre-order, your full order will ship when the pre-order camera becomes available.

Domestic standard 3-5 business days, domestic priority 2 business days, International standard 6-18 business days, International priority (where available) 3 business days via DHL.

If your order was placed before a sale went live, the sale is currently active, and your order has not shipped yet, you may contact our support team to request a refund for the difference.

For this policy, an order is considered shipped once a shipping label has been created, the order has entered fulfillment, or our warehouse has started processing it for shipment.

Unfortunately, once an order has shipped, we are unable to apply a retroactive discount or issue a partial refund for the sale difference.
If your order has already shipped and you would still like to take advantage of the sale, you may place a new order at the sale price while the promotion is active. Once your original order arrives, you may return the unused item in its original condition and packaging for a refund according to our return policy.

Sale price adjustments must be requested while the sale is active and cannot be applied after the promotion has ended.

Customers with an order shipping to a European Union country have the right to withdraw from an eligible online purchase without providing a reason. 

A withdrawal request may be submitted before the order ships, while it is in transit, or within 14 days of delivery.

If your order has not shipped: Your withdrawal will be processed as a cancellation. No return label is required, and the refund will be issued to your original payment method.

If your order has already shipped: Your withdrawal will be processed as a return. You will receive return instructions and, where available, a return shipping label through our withdrawal portal.

Return shipping costs: Customers exercising their EU Right of Withdrawal are responsible for the direct cost of returning the products. The applicable return shipping charge will be displayed during the withdrawal process and may be deducted from the refund.

This return shipping charge applies only when withdrawing from a purchase because you have changed your mind. Camp Snap will cover the return shipping cost for products that are damaged, defective, or incorrect.

Eligible withdrawal refunds include the price of the returned products and the cost of standard outbound shipping. Additional charges paid for express or upgraded delivery are not refundable beyond the cost of our least expensive standard delivery option.

For shipped orders, the refund may be held until the returned products are received or proof of return shipment is provided. Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

[Start Your Withdrawal Request]

The cable that is provided with the camera, otherwise any USB-C to USB cable that is media reading will also function with all Camp Snap camera models. 

If you are connecting to your phone make sure that your phone has a native USB-C port.

For I phones this means I phone 15 or newer.

Will not work with a USB-C to lightning adapter

If you still have your box the back will say V10_ which will indicate your model number. If you don’t have your box anymore please email support@campsnapcamera.com with a photo of the back of your camera and order number so we can assist further.

Depending on your camera model there are different instructions, all filter(s) and instructions can be found on the support tab of the website, please ensure to read all instructions/watch the tutorial video. Please note all cameras come with vintage preinstalled on the camera.

The Camp Classic filter comes pre-installed. If you want to try something new, we’ve got a variety of downloadable filters—or you can create your own.

Click here for instructions and files.

You can use our order portal to edit or cancel your order or update your shipping address until your order enters fulfillment.

For in-stock items, this typically happens within 24 hours of placing your order, but may happen sooner. For preorders, changes are generally available until the week your batch is scheduled to ship.

If the option to make changes is no longer available, your order is already queued for packing and shipping, and we’re unable to edit or cancel it. This doesn’t necessarily mean it has shipped yet—you’ll receive tracking information once it’s on its way.

If your camera is damaged, defective, or not working properly, please start a request through our returns portal and select the Warranty section. From there, our team will review the issue and help you with the next steps for a replacement or warranty support.

Returns Portal

Please reach out to us at support@campsnapcamera.com so we can investigate the issue and track down what has happened.