Politique d’expédition
Shipping policy
Regular Non Expedited Orders: are typically on their way within one business day, Monday through Friday excluding holidays.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free World Wide shipping is offered on orders of two (2) or more cameras.
|
Shipping option |
Estimated delivery time |
Price |
|
Domestic Standard |
2 to 5 business days |
$5.50 |
|
Domestic Priority |
1 to 3 business days |
$10.50 |
In-store pickup
If you wish to pick up in store, please click on "retail locations" on our home page to find a local retailer.
International Shipping
We offer international shipping to the following countries: Japan, Singapore, South Korea, Thailand, United Arab Emirates, Canada, Eretz Israel, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Sweden, Greece, Iceland, Liechtenstein, Luxembourg, Ireland, Poland, Portugal, Spain, Switzerland, Estonia, Latvia, Lithuania, Australia, New Zealand, UK
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard International Shipping |
6 - 18 business days |
$5.50-$15 |
| International priority |
3 business days |
$15-$30 |
|
|
UK/EU:
orders will be shipped DDP (taxes and duties paid) and no extra charges will be incurred.
All Other Countries:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Camp Snap Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@campsnapcamera.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@campsnapcamera.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@campsnapcamera.com.
European Union Right of Withdrawal
Customers with orders shipping to a European Union country have the right to withdraw from an eligible online purchase without providing a reason. A withdrawal request may be submitted before the order ships, while it is in transit, or within 14 days of delivery.
If your order has not shipped, the withdrawal will be processed as a cancellation and no return shipment will be required.
If your order has already shipped, you will receive instructions for returning the products.
Return shipping costs: When exercising the EU Right of Withdrawal because you have changed your mind, you are responsible for the direct cost of returning the products. The applicable return shipping charge will be shown during the withdrawal process.
This charge does not apply to products that arrive damaged, defective, or incorrect. Please contact our customer support team if there is an issue with your order.
Eligible withdrawal refunds include the price of the returned products and the cost of the least expensive standard outbound shipping option offered at checkout. Additional charges paid for express, priority, or upgraded shipping are not refundable.
Refunds will be issued to the original payment method. For shipped orders, the refund may be withheld until the products are received or proof of return shipment is provided.
[Start Your Withdrawal Request]
For more information please reference:
https://www.campsnapphoto.com/policies/refund-policy